Choosing a Reliable International Removal Company: Top Tips for a Stress-Free Move

by Hayley
Relocating to a new country involves numerous challenges, and having the right support is essential to manage the complexities effectively.. Choosing the right international removal company is one of the most important steps to a stress free move. With so much at stake finding a trusted partner to look after your belongings with care and efficiency is crucial.
Planning ahead is key to a successful move, and starting early – ideally 6 months in advance – gives you time to research and get organised. A good removal company will guide you through the logistics from professional packing and customs clearance to safe delivery to your new home. By choosing the right team you can focus on the fun of settling into your new life overseas.
Here’s what to look out for when choosing a good international removal company. Check reviews, quotes and pre-move surveys and you’ll be all set to make an informed decision. With the right team by your side, your move abroad will be as easy as it can be.
We are confident that once you follow the steps below, that you’ll find Simpsons International Removals to be one of your top choices for your moving abroad.
1. Start Early: Research and Plan Ahead

Planning at least six months ahead is key to a successful international move. Early preparation allows you to address various tasks and challenges systematically, reducing the risk of last-minute stress and unforeseen issues. It’s not just about packing your belongings; it’s about managing logistics, handling legal requirements, and ensuring all necessary documents are in order.
Effective planning also includes making personal arrangements such as updating passports, securing visas, booking travel, and arranging overseas accommodation well ahead of time. Starting early minimises negative situations and ensures a smooth transition to your new home.
2. Shortlisting Potential International Removals Companies
Finding the right international removal company is a critical step in your move. Start by pinpointing the specific services you require, such as shipping, utility connections, or expat insurance. It’s essential to differentiate between reputable companies and those that provide subpar service or are inexperienced in international moves. Requesting a free home survey from shortlisted companies can help you better assess your needs and make informed decisions.
Think about your unique needs and the company’s experience when creating your shortlist. Aim to narrow down your list to 3-4 companies to obtain quotes. Evaluate their range of services, including customs clearance assistance, export wrapping, and packing services, to ensure they meet your requirements. Be cautious of ballpark quotes as they may not accurately reflect your specific moving needs.
A thorough shortlist helps you find reliable and professional international movers. This step sets the foundation for a successful international move.
Use Online Resources and Recommendations
Creating a reliable list of potential best international removal companies is essential for making an informed choice. Leverage online resources such as Google to find a variety of international removal companies, migration forums to gain insights from individuals who have experienced similar moves, and personal recommendations for trusted suggestions based on firsthand experiences. Combining information from these sources enhances the reliability and effectiveness of your shortlisting process.
Gathering information from multiple sources broadens your options and gives a comprehensive view of available companies. This approach helps you compile a robust list of potential companies, making it easier to choose an international removal company that meets your specific needs.
Check Reviews and Testimonials
Reviewing customer feedback on sites like Trustpilot is essential when selecting international removals companies. A reliable international removals company will have reviews from previous customers that provide valuable insights into the company’s service quality, professionalism, and reliability. Many clients describe services as professional, polite, and efficient, often recommending them to others.
While positive reviews are encouraging, it’s also important to consider negative reviews and how the company responded to them. International moves are inherently more risky than domestic moves, so don’t expect a perfect score, but the company should be rated “Excellent” and positive outweigh the negative. This can give you a balanced perspective on what to expect and help you compare quotes effectively.
Ultimately, reviews and testimonials help you gauge the level of good customer service and quality service a company offers, guiding you towards a reputable mover.
3. Conducting Pre-Move Surveys

A pre-move survey is a key step in the international moving process. It allows you to obtain a fixed price quote and create a detailed move plan. Requesting a free pre-move survey from your shortlisted companies can help you understand your moving needs better and ensure you choose the right mover. This step is vital to accurately assess the volume of belongings, any access issues, and specific requirements.
During a pre-move survey, the removal company will discuss various aspects of your move, such as the volume of your belongings, budget, and time frames. This interaction also provides an opportunity to gauge the professionalism of the company and how comfortable you feel with their services.
Whether you choose an in-home or virtual video survey, this step ensures a smooth moving process.
In-Home Surveys vs. Virtual Video Surveys
International removals companies can conduct both in-home surveys and virtual video surveys to assess your move. An in-home survey allows for an accurate assessment of your belongings and helps identify any access issues at your current and new locations. This survey helps get a precise quote and assess the company’s reliability and professionalism.
On the other hand, virtual video surveys offer flexibility as they can be scheduled at any time and provide a detailed assessment of items remotely. This option is particularly useful for those with busy schedules or who prefer a more convenient approach. Both methods have their advantages, and the choice depends on the type and volume of items being moved.
What to Expect During a Survey
During a pre-move survey, whether in-home or virtual, the removal company will discuss various details such as the volume of your belongings, any specialist items, access issues, your budget, and time frames. This assessment ensures all aspects of your move are covered and that the company understands your priorities.
The survey also provides an opportunity for you to clarify any preferences and priorities you have regarding the moving process. It’s vital that the mover understands these details for a smooth and efficient move. Being proactive during this step can help prevent potential issues and ensure a successful international move.
4. Comparing Quotes from International Removal Companies
Comparing quotes from international removal companies is essential to ensure you get the best value. Obtain quotes at least three months in advance to allow sufficient time for proper planning and decision-making. Researching international removals companies in advance minimises the risk of a bad moving experience and maximises value for money.
When comparing quotes, evaluate each company’s offerings to ensure they provide like-for-like services based on your moving schedule and requirements. Don’t hesitate to ask necessary questions to clarify any doubts regarding the services provided. Utilising comparison services like Compare My Move can also help match your requirements with suitable international removal companies.
Understanding what’s included in the quotes is crucial for making an informed decision. This will help you avoid any surprises and ensure a smooth moving process.
Understanding What’s Included in the Quote
Knowing the components of your quote is key to making an informed decision. A complete door-to-door service typically involves the removal company handling all aspects of the move, from packing at the origin to unpacking at the destination. Specialised packing options for international moves may include custom wooden crates for fragile items and antique packing solutions to ensure the safety of delicate belongings.
The cost of international removals depends on various factors, such as the location in the UK, the destination, and the volume of goods being transported. Ensure that removal companies provide detailed quotes and offer multiple freight options to find the best fit for your needs.
Check if a removal company suggests a home visit; lack of this may indicate hidden costs.
Checking for Hidden Costs
Knowing the complete quote from international removal companies helps identify any hidden costs. When comparing quotes, make sure to consider what services are included, such as packing, customs clearance, and insurance costs. This will help you avoid unexpected expenses and ensure a smooth moving process.
Selecting a company experienced in customs documentation can prevent delays and additional costs. Don’t hesitate to ask removal companies about any unclear charges in the quote to avoid hidden fees. This proactive approach ensures you get a fixed price for your move, This proactive approach ensures you receive a fixed price for your move, reducing the risk of additional costs for an increased volume.
NB: For most overseas moves, you will need to pay additional fees to customs officials and sometimes port authorities at your final destination, so check with your mover at the time of booking so they aren’t a surprise.
5. Insurance and Protection for Your Belongings
Insurance or shipment protection cover is essential for protecting your belongings during overseas moves. Enhanced liability or third-party insurance may be necessary to cover any potential loss or damage. Marine transit insurance, for instance, protects goods during the journey overseas, providing peace of mind.
When evaluating insurance, inquire about the level of cover offered. It’s important to check for flexible coverage and additional options to ensure your personal belongings are adequately protected.
Insurance premiums are typically calculated based on a percentage of the value of your belongings, so make sure to verify this when discussing insurance costs with your removal company.
Types of Insurance Offered
Knowing the types of insurance available is crucial for protecting your belongings during international moves. International moving insurance typically covers goods during transit, safeguarding against loss or damage. Specialised insurance is often based on the replacement value of items, not their resale value, ensuring that you can replace your belongings if they are lost or damaged.
High-value items should be declared separately to ensure they receive appropriate coverage. Shipment protection cover is particularly important during international removals as it provides additional peace of mind.
Being informed about insurance options helps you make the best choice for your needs.
Shipment Protection Cover
Shipment Protection Cover is highly recommended for international moves. This cover ensures that your belongings are protected while in transit, whether by sea or air. It offers financial compensation for any loss or damage during the move, providing a safety net for unforeseen events.
This type of insurance usually requires the use of specialist packing materials and methods to meet the necessary standards. Proper packing is crucial to navigating customs regulations effectively and ensuring that your items arrive safely at their destination.
Discussing these details with your removal company can help you understand the full scope of the protection offered.
6. Specialised Services for International Moves
Specialised shipping services play a vital role in achieving a successful international move. Understanding the various shipping options, such as road, sea and air freight, is essential. Reputable international removal companies can coordinate complex logistics, ensuring smooth transitions across borders. This expertise is essential for managing the various challenges that can arise during an international move, including the need for international moving services.
Choosing a company capable of managing these logistics is vital. They should offer comprehensive services like customs clearance, tailored packing solutions, and storage options at both the origin and destination. These additional services can significantly ease the stress of moving abroad and ensure that your belongings are handled with care.
Tailored Packing Services
Hiring a removal company with trained staff ensures careful handling of your belongings. Packing crews should be fully trained and experienced in packing for long-distance shipping. Custom wooden crates are often essential for securely packing fragile items during international transport, ensuring their safety.
Having shipment protection cover enhances the security of your belongings during transit, but security begins with professional packing. Discussing your packing needs with the removal company can help tailor services to meet your requirements. This personalised approach ensures that your items are packed appropriately and arrive safely at their destination.
Storage Services
Many international removal companies provide flexible storage solutions at both the origin and destination points. Storage services can ease the stress of international moving by providing a safe space for your belongings. Access to storage services helps you manage your items effectively and tailor your moving schedule.
Opting for a removal company that offers storage services can be particularly beneficial if there are delays or changes in your moving plans. This flexibility ensures that your belongings are stored securely until you are ready to move them to your new home. It’s an added layer of convenience that can make the moving process much smoother.
7. Customs Clearance and Documentation Assistance
Customs clearance assistance ensures a smooth transition of belongings across borders during an international move. Many international removal companies include customs clearance assistance in their services, making the process more manageable for you. Selecting a company experienced in handling customs matters can help avoid delays and additional costs related to compliance with local laws.
Navigating complex logistics, including customs procedures and local regulations, is often essential for international moving. A company with expertise in these areas can simplify the process and ensure that all necessary documentation is handled efficiently. This experience is vital for a successful international move.
Expertise in Handling Customs Documentation
Choosing a removals company experienced in customs documentation helps avoid delays and additional costs. Experience ensures proper handling of customs clearance and packing, making the moving process smoother. A dedicated Move Manager can simplify customs documentation and ensure all necessary paperwork is completed accurately.
Different countries have varying customs processes, and knowing how many customers a company has moved to your destination can indicate their experience with the specific requirements. Brexit has increased complexities in customs processes for moves to Europe, including changes in paperwork requirements.
Efficient handling of all necessary documentation by the removal company is crucial to avoid potential problems upon arrival.
Managing Post-Brexit European Moves
Post-Brexit, moving to Europe involves a more intricate customs process due to new regulations. An Entry Summary Declaration (ENS) is now required for customs clearance when importing goods into the EU. Providing an itemised list of the contents being moved is typically required for customs clearance.
Different countries have specific prohibited or restricted items that may delay customs clearance. Understanding these regulations and working with an experienced removal company ensures a smooth transition. This expertise is particularly important for successfully navigating the additional complexities of Removals to Europe.
8. Delivery and Final Destination Services
International removal companies offer various shipping options, including full container loads or shared consignments for cost-effectiveness. Ensuring all partners involved in the delivery process are insured adds an essential layer of assurance for your belongings. This comprehensive approach helps ensure that your items arrive safely at their final destination with the help of an international removal company.
Knowing the delivery and final destination services offered by your removal company is essential. These services can include unpacking, setting up furniture, and even helping with utility connections. A reputable mover will provide a seamless transition, ensuring that your new home is ready for you to move in comfortably.
Door-to-Door Service
Most international removal companies should offer door-to-door road services to ensure convenience and reliability. This service encompasses the entire moving process from the origin to the final destination. A client noted the delivery team arrived early, highlighting the importance of punctuality and reliability in a moving service.
Simpsons undertakes removals throughout Europe, the EU, and other international destinations, including the USA, Australia, New Zealand, and South Africa. Our comprehensive door-to-door service ensures that your belongings are transported safely and efficiently, providing peace of mind during your move.
Partner Networks and Accreditation
It’s vital to confirm that the international removal company’s partners have proper accreditation to facilitate reliable service. Verifying the accreditation of destination partners ensures the international moving company maintains a reliable network for smooth delivery. This verification ensures that all parties involved handle your belongings with care.
Verifying that the moving company has established partnerships with accredited local service providers in the destination country is also crucial. Checking the reputation and reviews of a company’s destination partners helps ensure a smooth move, providing an added layer of assurance that your items are in good hands.
At Simpsons, we work exclusively with destination partners that have the renowned FIDI FAIM accreditation – the highest standard for international moves. You can therefore be assumed that you’ll have a friendly and professional service in your destination country.
9. Personal Touch and Customer Service

A company’s approach to customer service can significantly enhance the overall moving experience. Exceptional customer service is a key factor in enhancing a moving company’s reputation and promoting customer loyalty. It can also foster long-term relationships, ensuring that clients feel valued and supported throughout the moving process.
Training staff in communication and problem-solving is critical for high-quality customer service. Online expat communities can provide valuable recommendations based on direct experiences, helping you choose a company known for its exceptional customer service.
This personal touch ensures a smooth and stress-free move.
Professionalism and Friendliness
Friendly and professional staff enhance your overall moving experience and make the process smoother. Reliable execution of the job is ensured by a professional attitude and approach. Clients often describe personable and friendly staff as a major factor in their positive moving experiences.
Professionalism and friendliness build trust and reassure clients that their belongings are in capable hands. This level of care and attention can turn a potentially stressful move into a more enjoyable and manageable experience, providing peace of mind throughout the moving process.
Customer Support Availability
Accessible customer support is crucial for addressing any concerns or questions during the moving process. Reliable customer support keeps clients informed and reassured throughout the move, addressing any issues that arise. This availability is essential for maintaining high-quality service and client satisfaction.
Reliable customer support is vital for addressing issues and providing reassurance throughout the moving process. Easily reaching out to your removal company for assistance can significantly reduce stress and ensure a smoother transition to your new home.
Are you looking to move your personal belongings overseas?
Choosing the right international removal company is key to a smooth and stress free move. Start early and plan ahead and you’ll be able to manage each stage of the process from logistics to problem solving. By shortlisting reputable companies, having pre-move surveys and comparing detailed quotes you can have transparency and quality of service.
Key things like company credentials, accreditations and full insurance options are important for peace of mind. A removal company with special services like professional packing, customs clearance and part load or dedicated shipment options can make a big difference to your experience. Exceptional customer service and personal care is what makes all the difference when moving your belongings to another country.
At Simpsons International Removals we’ll make your international move smooth and stress free. Whether it’s a small shipment or a full household move our door to door service is tailored to you. Get a quote today and let us do the rest so you can start your new life abroad with ease.
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